Delete your account and data
You can permanently delete your Kervana account and all the data linked to it at any time. This page applies to the iOS and Android apps and to the website.
1. In the app or on the website (immediately)
- Open the app or sign in at kervana.app/en/login.
- Go to ⚙️ Settings in the top right.
- In Legal and support, tap “Delete my account”, confirm that you understand it can’t be undone and tap “Delete for good”.
2. By email (if you can’t sign in)
From the email address registered to your account, send an email to merhaba@kervana.app with the subject “Account deletion request”. Once we’ve verified it’s you, we delete your account within 30 days at the latest and let you know.
What is deleted?
- Your sign-in details (email, password, Google/Apple connection)
- All your income and expense entries, notes and receipt photos
- Your categories, budget limits and trips
- Feedback you’ve sent; your notification token, notification preferences and notification history
- When you delete in the app: offline entries on your phone that haven’t been sent yet, and the encryption key
Deletion happens in the database immediately and can’t be undone.
What may be kept, and for how long?
- Copies in system backups are deleted automatically at the end of the backup cycle.
- The hosting provider’s security logs (IP address, request time) are deleted at the end of their own retention periods.
- Usage statistics are kept only under a random user number and can’t be linked to you.
For details, see our Privacy policy.